After Sales Service

Cancellation

We accept order cancellation before the product is produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already produced. 

Returns and Exchange (if applicable)

Please contact your account manager or customer service team for any product issues within three days of receiving the parcel.

Email：hello@unionfab.com

Unionfab agreed to return and exchange the products if:

1. Unionfab strictly complies with the quality standards of the People’s Republic of China. If the product issue is verified and caused by Unionfab, we will manage the return or re-production for you

2. Products that need to be returned or reproduced can be processed within three days from the reproduction confirmation date. (Shipping time varies based on each location)

Unionfab will not accept returns and exchanges if the issues are out of Unionfab control, such as:

1. Moisture, discolouration or other issues after the product is delivered and received

2. Insufficient number of returned products

3. Error caused by user

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify

1. Refund Rules: Once Unionfab has confirmed on refund, a refund will be issued to the original payment method.

2. Refund Period: Refund will be sent to your original payment method within 15 working days. If you have not received the refund after the standard time frame, please contact Unionfab account manager or customer service for more information.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at  hello@unionfab.com .

Please contact our Customer service at hello@unionfab.com to get the return address.

Suggestions

Unionfab attaches great importance to customer feedback on products and services and has established a full range of customer communication channels. Our customer service team comprises a team of energetic engineers who have the professional technical knowledge and exemplary professionalism to provide you with quality services such as product consultation, information feedback, complaints, and suggestions.

If you have any dissatisfaction or suggestions about our experience or service, you can directly communicate with us by phone or email. We will deal with it within 24 hours and get back to you.