Privacy Policy

Last updated: March 8, 2024

Unionfab offers a variety of services aimed at aiding customers and potential customers in the manufacturing of their parts and assemblies. Through our platform, www.unionfab.com (referred to as the “Website“), customers (collectively referred to as “You”) can interact with Unionfab and provide us with information. This information may be shared through our software plug-ins, online platform, or by communicating with our employees and representatives in support of the services we offer as part of a Customer. We, Unionfab (“Unionfab” or “we” or “us“), have formulated this Privacy Policy to elucidate our privacy practices concerning the information collected from you during your visit to the Website and utilization of our Services.

This Privacy Policy is designed to inform you about how Unionfab collects and processes your personal data when you use the Website and our Services for our own purposes, where we act as the Controller. It is intended to fulfill our obligations as a Controller of Transparency under the General Data Protection Regulation (GDPR) in Europe. Please note that this Privacy Policy does not cover how we process personal data on behalf of our customers or any other person’s instructions, where we act as a Processor.

Our Privacy Policy may undergo occasional revisions. If we make any significant changes to how we use your personal data, we may notify you by email to the last email address you provided to us and/or by prominently posting notice of the changes on our Website. Changes will be effective thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be immediately effective for new users of our Services. It is your responsibility to ensure your personal data is up to date. If you do not wish to allow changes in our use of your personal data, you must notify us before the effective date of the changes to deactivate your Account. Continued use of our Website or Services following notice of such changes indicates your acknowledgment and agreement to be bound by the terms and conditions of such changes.

What Information Do We Collect?

We gather information about you through various means when you utilize our Website and Services. This information includes the following:

Information You Provide

We collect data that you voluntarily provide to us, which may include:

• Personal information such as your first and last name, phone number, email address, company name, job title, and password when you create an account to access our Customer or Manufacturing Partner network (“Account”).

• Personal information such as your first and last name, phone number, email address, company name, and job title when engaging in conversation with a chatbot (“Bot”) or through electronic or non-electronic communication.

• When accessing Services on our Website, we collect all necessary information to complete the transaction you have requested or authorized. This may include your name, email address, credit card information, bank account details, social security number and/or tax identification number, billing details, and shipping information.

• We retain information on your behalf to maintain and service your Account and deliver the Services.

• If you provide feedback or contact us via email, we collect your name, email address, and any other content included in the email to respond to your query.

• In certain cases, we may request photocopies of your ID and related documents for fraud prevention and identity verification purposes.

• Participation in our surveys involves collecting the information you provide.

• We may also gather personal information from other areas of our Website where it is explicitly stated that such information is being collected.

• If you provide feedback or contact us via text message (“SMS”), we collect your name, phone number, and any other content included in the SMS to respond accordingly.

Information Collected Through Technology

We automatically collect certain information through various technological means. This information is gathered in the following ways:

• Log Files: Similar to most websites, we automatically gather certain information and store it in log files. This includes aggregated data on the pages accessed or visited by customers (though not individual user pages), IP addresses, browser types, Internet Service Providers (ISPs), operating systems, date/time stamps, and clickstream data. We utilize this information to analyze trends, administer the Website, and enhance our Services to better suit our users’ needs.

• Cookies: Like many online services, we utilize cookies to gather information. “Cookies” are small files that websites or service providers transfer to your computer’s hard drive through your web browser, enabling the website’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to comprehend your preferences based on previous or current site activity, and compile aggregate data about Website traffic and interaction, allowing us to offer improved Website experiences and tools in the future. You can opt to have your computer notify you each time a cookie is being sent, or you can choose to disable all cookies. This can be done through your browser settings (e.g., Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari). Please note that each browser differs slightly, so consult your browser’s Help menu to learn how to adjust your cookie preferences. Disabling cookies may result in limited access to features that enhance your Website experience, and some of our Services may not function properly. We solely use cookies to record session information and tailor marketing information and other services to you. We do not utilize cookies to obtain personally identifiable information.

• Pixel Tags: Additionally, we employ “Pixel Tags” (also known as clear GIFs, Web beacons, or Web bugs). Pixel Tags are minuscule graphic images with a unique identifier, similar in function to Cookies, used to track online movements of Web users. Unlike Cookies, which are stored on a user’s computer hard drive, Pixel Tags are invisibly videoded in Web pages. Pixel Tags also enable us to send email messages in a readable format and inform us whether emails have been opened, ensuring that we only send messages of interest to our users. We may use this information to reduce or eliminate messages sent to a user.

• Third-Party Analytics: We utilize third-party service providers such as Google Analytics to assist in analyzing how users utilize the Website (“Analytics Providers”). Analytics Providers employ Cookies to collect information such as frequency of Website visits, visited pages, and previous sites visited before accessing the Website. We utilize the information obtained from Analytics Providers solely to enhance our Website and Services. Analytics Providers only collect the IP address assigned to you at the time of Website visit, rather than your name or other personally identifying information. We do not merge the information obtained through the use of Analytics Providers with your personal data.

No Special Categories of Personal Data

We do not collect any “Special Categories of Personal Data” about you, including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, or information about criminal convictions and offenses.

How We Utilize Your Personal Information

General Usage:

We will solely utilize your personal data for the purposes for which it was initially collected, as outlined below, unless we reasonably determine that it is necessary to use it for another purpose that aligns with the original intent.

If we require using your personal data for an unrelated purpose, we will update this Privacy Policy and provide an explanation of the legal basis allowing us to do so.

What Constitutes Our “Legal Basis” for Processing Your Personal Data?

For each purpose in which we use your personal data, the GDPR mandates that we have a “legal basis” for such usage. Typically, we rely on one of the following legal bases:

• Performance of a contract we are about to enter into or have entered into with you (“Contractual Necessity“).

• Necessity for our legitimate interests, provided that your interests and fundamental rights do not outweigh those interests (“Legitimate Interests“). Further details regarding the specific legitimate interests pursued for each purpose of using your personal data are outlined below.

• Compliance with legal or regulatory obligations (“Compliance with Law“).

We employ your personal information in the following manners:

• Facilitate the establishment and security of your Account on our network.

• Identify you as a user within our system or that of a third-party service provider or authorized business entity assisting us in delivering the Services.

• Upon creating an Account, we may verify your identity using various methods. For example, you may receive an email from us to verify ownership of the provided email address upon Account creation.

• Utilize your email address for administrative notifications concerning your Account status or other transactions or activities associated with our provision of the Services.

• Deliver the Services you request.

• Enhance the administration of our Website and Services.

• Address your inquiries and other requests.

• Implement fraud protection measures and/or verify your identity.

• Distribute newsletters, surveys, offers, and other promotional materials related to our Services and for Unionfab’s marketing purposes.

User Testimonials.

We frequently receive testimonials and feedback from users who have had positive experiences with our Services. On occasion, we may choose to publish such feedback. When publishing this content, we may identify our users by their first and last names, company names, and may also include their hometowns. Prior to posting any user’s name alongside their testimonial, we obtain their explicit consent.

Creation of Anonymous Data.

From the specifications and any personal information we gather, we may generate anonymous data by removing identifiers such as names that would render the information personally identifiable. This anonymous data allows us to analyze request and usage patterns, thereby improving the content of our Website and enhancing our Services, including refining our pricing algorithms. We reserve the right to utilize anonymous data for any purpose and disclose it to third parties at our discretion.

Consequences of Non-Provision of Necessary Personal Data

If we require processing your personal data to comply with legal obligations or to fulfill contractual terms with you, and you fail to provide the requested data, we may be unable to perform the contract we have or are attempting to enter into with you. For instance, we may be unable to provide Website functionalities (e.g., account setup or quotation) or fulfill a request you make (e.g., product demonstration).

Should this occur, we may need to suspend your Account, and we will notify you accordingly at the time.

Do We Share Your Information With Third Parties?

We may disclose your personal information as outlined below and elsewhere in this Privacy Policy:

• Sharing with Third-Party Service Providers: Your personal information may be shared with third-party service providers to facilitate the provision of Services offered through our Website, conduct quality assurance testing, assist in account creation, provide technical support, and deliver other services on behalf of Unionfab.

• Sharing Customer Personal Information with Manufacturing Partners: To fulfill the manufacturing of parts ordered through our Services, Unionfab may subcontract a Customer’s manufacturing project to one of our Manufacturing Partners. As part of this process, we may share your information with our Manufacturing Partners to enable them to manufacture the specified parts, assemblies, and related items.

• Sharing Manufacturing Partner Personal Information with Third-Party Business Partners: We may also share Manufacturing Partners’ personal information with a select number of third-party business partners who facilitate the delivery of Services for those Manufacturing Partners enrolled in our payment or card programs. These partners aid in the delivery of card and payment programs, such as payment processors, credit card network services, and banks or financial institutions. The use of your personal information by these third-party business partners will be governed by their respective privacy policies.

• Corporate Restructuring: Your personal information may be shared, in whole or in part, in connection with or during negotiations of any merger, financing, acquisition, or dissolution, as well as in transactions or proceedings involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, they will assume the rights and obligations regarding the personal information as described in this Privacy Policy.

• Other Disclosures: Irrespective of any choices you make regarding your personal information (as detailed below), Unionfab may disclose personal information if it believes in good faith that such disclosure is necessary: (a) in connection with any legal investigation; (b) to comply with applicable laws or respond to subpoenas or warrants served on Unionfab; (c) to safeguard or defend the rights of Unionfab or users of the Website or Services; and/or (d) to investigate or aid in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Service.

Ensuring the Security of Your Personal Data.

We have implemented commercially reasonable security measures to safeguard your personal data against accidental loss, unauthorized access, use, alteration, or disclosure.

Additionally, we have established procedures to address any actual or suspected personal data breaches. In the event of such breaches, we collaborate with relevant regulators and, where legally required, may notify you of breaches affecting your personal data.

Furthermore, we only retain your personal data for as long as necessary for the purposes outlined above, unless a longer retention period is mandated by law.

Access to your personal data is restricted to employees and personnel who require such access for legitimate business purposes, all of whom are bound by a contractual obligation of confidentiality.

Retention Period for Your Personal Data.

We retain your personal data only for the duration necessary for the purposes outlined above, unless a longer retention period is mandated by law.

Your Rights Regarding Your Personal Data

Under certain circumstances, you have the right to:

• Request access to your personal data: You can obtain a copy of the personal data we hold about you and verify its lawful processing.

• Request correction of your personal data: You can request the correction of any incomplete or inaccurate information we hold about you.

• Request erasure of your personal data: You can ask us to delete or remove personal data where there is no valid reason for its continued processing, or where you have exercised your right to object to processing.

• Object to processing of your personal data: You can object to the processing of your personal data if we rely on Legitimate Interest as the legal basis for processing, or if your personal data is used for direct marketing purposes.

• Request restriction of processing of your personal data: You can request the suspension of processing of your personal data, for example, to verify its accuracy or the reasons for processing.

• Request transfer of your personal data: Upon request, we will provide you or a third party of your choice with your personal data in a structured, commonly used, machine-readable format.

• Withdraw consent: If we rely on consent to process your personal data, you have the right to withdraw your consent at any time.

How to Exercise Your Rights.

To exercise any of the rights outlined above (excluding Consent Withdrawal), please reach out to us via email at hello@Unionfab.com or by telephone at +86-182-2160-3447.

We rely on Legitimate Interests as the legal basis for processing your personal data for marketing communications. If you wish to object to this processing, you can follow the opt-out instructions provided in the marketing emails you receive or contact us directly using the information provided above. Upon receipt of your objection, we will promptly cease processing your personal data for marketing purposes. Please note that we may still send you service-related communications, such as updates to our Terms of Use or Privacy Policy, regardless of your marketing preferences.

You will generally not be charged a fee to access your personal data or to exercise your rights. However, in cases where your request is unfounded, repetitive, or excessive (excluding Consent Withdrawal), we may charge a reasonable fee or refuse to comply with your request.

For security purposes and to ensure that personal data is disclosed only to individuals with the right to access it, we may need to request specific information to confirm your identity before processing your request. We may also contact you for additional information to expedite our response.

We aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if multiple requests have been made, it may take us longer to respond. In such cases, we will notify you and provide updates on the progress of your request.

Complaints

If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: hello@unionfab.com. We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority.

Privacy and Third-Party Links

This Privacy Policy applies solely to information collected by our Website and Services. In an attempt to provide you with increased value, we may include third-party links on our Website. These linked sites have separate and independent privacy policies, and we do not have control over and do not review these linked sites. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these linked sites (including if a specific link does not work).

Online Policy Only

This Privacy Policy applies only to information collected through our Website and Services and not to information collected by us offline.

Do Not Track Signals

Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.